Delivery and Returns Information
UK and International Delivery Charges
The price of the products will be the price quoted on the website at the date the order is received and will include VAT if applicable. Delivery costs are in addition to the price quoted and are as follows:
UK Delivery for purchases UNDER £75 - £6.95
UK Delivery for purchases OVER £75 – FREE
Europe (EU) Delivery - £15 - £20 depending on weight and value of purchase
Europe (Non EU Delivery) - £15 - £25 depending on weight and value of purchase
Rest of World Delivery - £17.50 - £30 depending on weight and value of purchase.
Our couriers are UPS and Royal Mail. A tracking number is provided once the item is dispatched.
Items can be tracked using the following external sites:
or call 0345 787 7877 for UPS customer service.
Royal Mail: https://www.royalmail.com/track-your-item
Please note that the Web Department is not open on Saturday or Sunday and your inquiry will be answered on the following Monday. The London and Bisley shop does not have access to the Web Order portal to follow up details of a web order, so any queries are answered by the web team in working day hours only.
We are unable to pass instructions to UPS or Royal Mail to deliver to a neighboring property, the consignee must sign for the item intended for the recipient.Parcels cannot be left outside front door or insecurely for security reasons, and may be taken to your nearest UPS Access Point or Post Office if no one is present to sign for the item. Click here to find your nearest UPS Access Point location. You can pick up your web order from Bisley or London shop by appointment only subject to stock movements, please email us and we will certainly help firstname.lastname@example.org.
Parcels returned to William Evans if the recipient is not present to receive the item after three attempts will incur a fee to redeliver.
Please send any returns to the address below and ensure you include the completed returns form, enclosed at the time of ordering.
Nr. Brookwood, Surrey