Please note that we do not offer free returns, both UK and international returns will be at the cost of the customer.
Our returns period is currently 60 days.
Please send any returns to the address below and ensure you include the completed returns form, enclosed at the time of ordering. Postage for returns are not reimbursed and must be sent using a traceable service.
WEB RETURNS
William Evans,
Wimbledon House
Bisley Camp
Nr. Brookwood, Surrey
GU24 0NY
ENGLAND
Please click here to view our full Online Retailing/Mail Order Terms and Conditions.
Orders sent out mistakenly by William Evans Ltd must be notified and we will send a return labelto have the wrong parcel returned. Please do not send the item back before contacting us as we cannot reimburse postage. Every effort is made to send all parcels out correctly and in a timely fashion. Please note we cannot change the destination of the parcel once it has been dispatched.
International customers are reminded to mark the parcel returning to William Evans as a "return". William Evans Ltd will not accept packages which incur import fees as a result of a parcel wrongly described at point of entry. If you need help with your return, please do not hesitate to email or contact us at info@williamevans.com or call +44 (0) 1483 910 000 and speak to the Web Department as we are always happy to help.
Please note that all import and duties fees enforced by customs upon receiving your order are non-refundable. If you return your order for a refund, you cannot claim back on the import fees paid.